From deposits to withdrawals, account settings to games — all guides and support in one place.
Choose a category based on the type of issue you're facing
Complete guides on registration, login, password changes, KYC verification, and account security.
View DetailsComplete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
View DetailsStep-by-step guides on how to play lottery, Sports Betting, and casino games.
View DetailsHow to make the most of welcome bonuses, cashback, referral programmes, and VIP offers.
View DetailsEverything you need to know about downloading, installing, and updating the Android and iOS apps.
View DetailsLearn about two-step verification, account lock, and keeping your personal information secure.
View DetailsLearn about claiming rewards, verifying winnings, and processing large withdrawals.
View DetailsGuidance and support on setting limits, self-exclusion, and maintaining healthy gaming habits.
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Add funds to your account in just a few minutes
Log in with your mobile number and password. If you're new, register first.
You'll find the "Deposit" button at the top of your dashboard. Click it to get started.
Select bKash as your payment method and enter the deposit amount. Minimum deposit is ৳200.
You'll receive a notification in your bKash app. Confirm the payment with your PIN.
Your funds will typically appear in your 789 bets wallet within 1 to 3 minutes.
If your deposit hasn't arrived, wait 15 minutes. If it still hasn't shown up, contact us via Live Chat and have your transaction reference number ready.
Withdraw your winnings to mobile banking in just minutes
| Method | Minimum | Time | Status |
|---|---|---|---|
| bKash | ৳500 | 2–15 minutes | Active |
| Nagad | ৳500 | 2–15 minutes | Active |
| Rocket | ৳500 | 5–30 minutes | Active |
| Bank | ৳2,000 | 1–24 hours | Processing |
Your account must be KYC verified before you can make a withdrawal. Please upload a copy of your national ID or passport.
Whatever the issue, our team is always here for you
The fastest way to get help. Average response time is just 5 minutes.
FastestFor complex issues or when you need to send documents, email us. We usually respond within 2 hours.
support@789bets.bestBrowse 150+ guide articles and find the answer yourself — anytime, no waiting required.
Self-Service
Getting a problem sorted on an online gaming or betting platform can make all the difference. Too often, users spend hours going in circles — stuck with a blocked deposit, a delayed withdrawal, or a login issue — without any resolution. 789 bets-'s Help Center was built for exactly this reason — so you can resolve any issue as quickly as possible and get back to enjoying the experience.
Live chat, email, and detailed help articles are all available here to resolve any issue you run into. The support team speaks Bengali, so there's no language barrier. Even if something goes wrong at 3 AM, help is always within reach — because 789 betsThe support team is active 24 hours a day, 7 days a week.
The most common issue is a forgotten password — and it's easy to fix. On the login page, click the "Forgot Password?" link, enter your registered mobile number, and you'll receive an OTP instantly. Use it to set a new password. The whole process takes under 3 minutes.
Another common issue is a locked account. After 5 consecutive failed login attempts, your account is temporarily locked for security purposes. It will unlock automatically after 30 minutes, or you can reach out via live chat for an immediate resolution.
Many users are unsure which documents are required for KYC verification. 789 betsSimply upload a clear photo of any one of the following at -: your National ID (NID), passport, or driving licence. Verification is typically completed within 6 to 24 hours.
If money has been deducted from bKash or Nagad but hasn't appeared in your wallet, don't worry — this happens occasionally, usually due to a network delay. Wait 15 minutes and refresh the page. If it still hasn't arrived, contact us via Live Chat with the following details: transaction date and time, amount, bKash/Nagad number, and transaction ID. With that information, our support team can typically resolve the issue within 10 minutes.
One important thing to keep in mind — always 789 bets-'s official payment number. Sending to the wrong number can make it very difficult to recover your funds. The payment page always displays the current number — make sure to use that.
The most common questions about bonuses relate to wagering requirements. For example, if you receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place a total of ৳5,000 in bets before you can withdraw. The bonus balance cannot be withdrawn until this condition is met.
789 betsEvery bonus offer on -'s platform clearly displays its terms and conditions right alongside the offer. Take a moment to read them before accepting. If anything is unclear, just ask the support team — they'll walk you through it in plain language.
If the app crashes or won't load, try force-closing it and reopening. If that doesn't work, restart your phone. If the problem persists, uninstall the app and 789 betsReinstall from the download page to make sure you always have the latest version.
On Android, you may need to enable "Install from unknown sources" — you'll find this under Security in your phone's Settings. iOS users can install directly from the App Store.
Gaming is only fun when it stays in control. 789 betsIn the Responsible Gaming section of the 789 bets Help Center, you can set deposit limits, take a break, or temporarily suspend your account. If you ever feel like gaming is shifting from fun to habit, don't wait — reach out to our support team.
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